![]() Cleaning the carriage path will help us fix the issue. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Unplug the printer from the wall socket, use a lint free cloth and try and wipe clean the carriage path / paper path thoroughly inside the printer. I would first like you to clean the paper path inside the printer. While you respond to that, let's try these steps: Have you tried to update the printer firmware?.Are you able to move the carriage manually?.Have you checked for any obstructions inside the printer?.Chinese you for posting on the HP Support Community.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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